Refund policy

As our products are personalised, custom-made star charts created to your specifications, we do not accept returns or offer refunds for:

• Change of mind.
• Incorrect information entered when placing your order.
• Spelling mistakes, incorrect names, age, rewards, planets, or images supplied by the customer.
• Any design approved and purchased by the customer.

Please Review Your Design Carefully

Before completing your purchase, you must carefully check all details of your design, including:

• Name
• Age
• Rewards
• Planet
• Image
• Overall design, chosen colour and layout

By placing your order, you confirm that all information is accurate and that you are happy with the final design.

As production begins shortly after an order is placed, we cannot make amendments, edits or cancellations once your order has been submitted.

Damaged or Faulty Items

If your order arrives damaged, broken or faulty, please contact us within 48 hours of receiving your order on support@rockitrocker.com. 

Please include:

• Your order number.
• Photographs of the damaged item.
• Photographs of the packaging.

If we determine that your item was damaged during delivery or is faulty, we will provide either:

• A replacement at no additional cost, or
• A full refund